2020

Mission Statement: Devise and monitor a data collection tool that will assist in interpretation of information from client satisfaction surveys and information data bases, to evaluate our services for improvement and planning new programs.


Goal Statement: To evaluate present outcome tools used by the agency.


Goal: Identify the effectiveness of services. Maintain Assessment Satisfaction score of no less than 3.5 out of 4 point scale.


Action Plan: Monitor client satisfaction of intake and assessment services.

2020 Satisfaction Surveys

2020 NC-TOPPS Measures

2020 SDOH Measures