2017

Mission Statement: Devise and monitor a data collection tool that will assist in interpretation of information from client satisfaction surveys and information data bases, to evaluate our services for improvement and planning new programs.


Goal Statement: To evaluate present outcome tools used by the agency.


Original Date Goal Set: 10/30/2007 Projected Completion: Ongoing


Review Date: 07/27/2017


Goal: Identify the effectiveness of services. Maintain Assessment Satisfaction score of no less than 3.5 out of 4 point scale.


Action Plan: Monitor client satisfaction of intake and assessment services.

2016 - 2017 CWA Satisfaction Surveys


Clay Wilson & Associates collected 693 Assessment Satisfaction Surveys from July 1, 2016 through June 30, 2017.

 

  • The overall satisfaction score was 3.91 out of 4.


Clay Wilson & Associates collected 116 Enhanced Services Satisfaction Surveys from July 1, 2016 through June 30, 2017.

 

  • The overall satisfaction score was 3.78 out of 4.


Clay Wilson & Associates collected 60 Regular Services Satisfaction Surveys from July 1, 2016 through June 30, 2017.

 

  • The overall satisfaction score was 3.67 out of 4.

2016 - 2017 CCC Satisfaction Surveys


Cognitive Connection Corporation/CWA Adolescent and Guardian Services collected 224 Assessment Satisfaction Surveys from July 1, 2016 through June 30, 2017.

  • The overall satisfaction score was 3.88 out of 4.


Cognitive Connection Corporation/CWA Adolescent Services collected 17 Regular Services Satisfaction Surveys from July 1, 2016 through June 30, 2017.

  • The overall satisfaction score was 3.78 out of 4.


Cognitive Connection Corporation Prevention Services collected 7 Youth Completion Satisfaction Surveys from September 2016 through June 2017.

  • The overall satisfaction score was 3.52 out of 4.


Cognitive Connection Corporation Prevention Services collected 5 Parent Completion Satisfaction Surveys from September 2016 through June 2017.

 

  • The overall satisfaction score was 3.8 out of 4.

Cognitive Connection Corporation Prevention Services collected 5 Parent Completion Satisfaction Surveys from September 2016 through June 2017.

 

  • The overall satisfaction score was 3.8 out of 4.

 

Original Date Goal Set: 4/24/2017  Projected Completion: Ongoing

Review Date: 07/27/2017

Goal: Identify the effectiveness of services.  Identify and utilize a tracking method that accurately records the number of consumers being served via assessment, SACOT, IOP, ROP, DWI, Peer Support, ADETS, DTC and CBI. Also identify and record the numbers of consumers, who are not recommended treatment, choose another provider for services, and those referred to a higher level of care that offered by this agency.

Action Plan:  Monitor and record data utilizing tracking sheets created by medical records, DTC coordinator, Clinician Transfer Documents, and Clinician Discharge Summaries.


The following table details the total number of assessments and recommendations made during July 1, 2016 through June 30, 2017.

 

  • These services were provided by CWA at the Hickory location.

The following table details the total number of assessments and recommendations made during July 1, 2016 through June 30, 2017.

 

  • These services were provided by CWA at the BIH location.

The following table represents the changes in the levels of care of our consumers from January 1, 2017 through June 30, 2017.

 

  • This data was gathered from the Clinicians transfer sheets at the Hickory location.

This data will be available for BIH location next quarter.

NC-Treatment Outcomes and Program Performance System

NC-TOPPS data is used in treatment, quality improvement and research

 

  • Data from 2016 - 2017 NC-TOPPS

  • 3 month reports completed by consumers: Arrests in month before treatment

  • Data from 2016 - 2017 NC-TOPPS

  • 6 month reports completed by consumers: Arrests in month before treatment

  • Data from 2016 - 2017 NC-TOPPS

  • 3 month reports completed by consumers: Employed FT or PT 30 days before treatment

  • Data from 2016 - 2017 NC-TOPPS

  • 6 month reports completed by consumers: Employed FT or PT 30 days before treatment

  • Data from 2016 - 2017 NC-TOPPS

  • 3 month reports completed by consumers: ER visits during 3 months before treatment

  • Data from 2016 - 2017 NC-TOPPS  

  • 6 month reports completed by consumers: ER visits during 3 months before treatment

  • The above data was taken from NC-TOPPS, to see the original

  • reports in PDF format please click the button below.

CCC Adolescent Treatment Programs

 

  • Referrals

    • MED Referrals: 126

    • JCPC Referrals: 50

    • Self Referrals: 5

    • Total: 181

 

  • Assessments

    • MED Assessments: 111

    • JCPC Assessments: 50

    • Self Assessments: 5

    • Total: 166

 

  • Served in Group

    • Medicaid: 77

    • JCPC: 31

    • Self: 4

    • Total: 112


 

CCC Prevention Services

 

  • PAYC/PTND

    • Referrals: 37

    • Referred to Treatment: 09

    • Successfully Completed: 26

 

Prevention Services funded by the SAPTBG Block Grant funds served 314,418 consumers as reported on the SAPTBG Compliance Report submitted to PBHM in July 2017.

Hickory: (828) 327-6026

Conover: (828) 256-3436

Created by Andrew at ajsimmonds.com

Copyright © The Cognitive Connection 2015