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Mission Statement: Devise and monitor a data collection tool that will assist in interpretation of information from client satisfaction surveys and information data bases, to evaluate our services for improvement and planning new programs.

Goal Statement: To evaluate present outcome tools used by the agency.

Goal: Identify the effectiveness of services. Maintain Assessment Satisfaction score of no less than 3.5 out of 4 point scale.

Action Plan: Monitor client satisfaction of intake and assessment services.

2017-2022 Satisfaction Surveys

2022 NC-TOPPS Measures 3 Months

2022 NC-TOPPS Measures 6 Months

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